Write us
a
letter.We read everything.
No form that vanishes into an automated inbox. Here, you write on paper, choose who you're writing to, and one of the three of us replies to you personally.
To whom would you like to write?
Choose a recipientA fragrance
Questions about scent, a bespoke accord, choosing a candle — Pierre-Baptiste can answer in two notes.
A gift box
Corporate gifts, weddings, personalised presents. Box, ribbon, handwritten note: Mathys takes care of it all.
An order
Tracking, returns, exchanges, refills. Hugo knows every parcel that leaves the workshop.
For the press
Sample requests, media kits, interviews, editorial partnerships. Reply within 48 working hours.
Phlame
We're here most of the time.
A few answers, before you even ask.
The six letters we receive most often
Three founders, yes. The house stays small, and that's by choice.
With pleasure, but we are selective. A precise message and a clear intention will improve your chances. Mathys reads every request within the week.
Write to Hugo with a photo. All our candles are numbered: we can trace the pour, the date, sometimes even the weather that day. Free return, guaranteed replacement.
On average within 11 hours on working days. Tuesday morning is our ritual.
Not for now — we're focusing entirely on creating.
Yes: weddings, corporate gifts, private presents. From 12 pieces.
